FAQs

General

How does the QR Puzzle work?

  • After purchasing your puzzle, you have to assemble it.

  • Once assembled, scan the puzzle with the camera on your mobile phone or tablet. If you have trouble, try moving your device farther from the puzzle. Also make sure there aren't bright reflections on the shiny surface of the puzzle.

  • You will be directed to a web page where you’ll enter your secret prize code (from the paper insert in your box) and learn what you’ve won, from 25 cents to 1,000,000 dollars.

  • Fill out your information and select your payout method (PayPal or Venmo).

Where can I find my secret prize code?

Your secret prize code is printed on the paper insert included in the box with your puzzle. Take a picture of it so you can't lose it!

How hard is the puzzle?

On a scale of 1-10, 10 being the hardest, it’s a 5.

So, who wins what?

Everyone wins something. There are no losers. Once the puzzle is assembled, there’s a chance to win twenty five cents, one hundred, one thousand, ten thousand, or one million dollars.

Is there a reference for the puzzle?

There is not. That would be cheating.

How do I scan the QR code?

Once the puzzle is assembled, open your camera on your phone or tablet and point it steadily for 2-3 seconds towards the QR code. Whenever scanning is enabled, a notification will appear. If your camera has trouble detecting the QR code, try moving it farther away from the puzzle (up to several feet) until the camera picks it up. You may even need to stand above your puzzle. Also, make sure there aren't any bright reflections on the surface of your puzzle obscuring the patterns from your device. If none of this works, try going into your settings app and enabling QR code scanning. 

Is there an age restriction?

3+ to assemble the puzzle and 18+ to be eligible to win. If you’re not over 18, you can still buy the puzzle and have your parents or anyone over 18 accept the prize money for you.

WHICH PAYOUT METHODS DO YOU OFFER?

You'll be paid within 1-4 days via a digital check which you'll receive at the email address your ordered with. You may print your digital check, or deposit it directly from the internet using your mobile banking app. You may also opt to have a printed check mailed to you. Please allow 1-2 weeks for delivery. 

 

Shipping 

WHERE DO YOU SHIP TO?

We ship within the U.S.

When will I get my tracking number? 

When your order is being shipped from the warehouse, you'll receive tracking information.

Can I change the shipping address for my order?

Orders are immediately processed and shipped, so there's no way to update the shipping address once you've placed your order.

When will my order ship?

Puzzles will be shipped as soon as we can manage, usually within 1-3 days. Please keep in mind that deliveries in some areas may be delayed due to covid restrictions.

I have not received my order confirmation, did my order go through?

Order confirmation emails may be delayed as a result of high order volume.

Please contact us at support@1millionpuzzle.com, if you have not received your confirmation email 24 hours after the time of your purchase.

Ordering

How do orders work?

Your payment will be processed and shipped as quickly as possible once you order a puzzle. Once this process is completed, you’ll then receive a shipment confirmation email with tracking information (usually within 1-3 days at most).